About Télébec

Legal, Regulatory, Security and Privacy Information

1. Website terms and conditions.

The materials on TÉLÉBEC, LIMITED PARTNERSHIP's Website (the "Site"), which may include text, images, audio clips, video clips, software and other materials (the "Content"), are provided by TÉLÉBEC, LIMITED PARTNERSHIP for informational purposes only. By accessing the Site or downloading any Content, you agree to be bound by the terms and conditions set out below ("Terms and Conditions"). If you do not agree to these terms and conditions, do not access the Site or download any Content.

2. General Disclaimers

TÉLÉBEC, LIMITED PARTNERSHIP intends for the Content on the Site to be accurate and reliable, however, since the Content has been compiled by TÉLÉBEC, LIMITED PARTNERSHIP from a variety of sources, it is provided to you "as is" and "as available". TÉLÉBEC, LIMITED PARTNERSHIP ASSUMES NO RESPONSIBILITY TO YOU OR ANY THIRD PARTY FOR ANY ERRORS OR OMISSIONS OF ANY KIND IN THE CONTENT, AND DISCLAIMS ALL WARRANTIES AND/OR CONDITIONS, EXPRESS OR IMPLIED, AS TO THE CONTENT AND TO ANY MATTER RELATING TO THE SITE, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES AND/OR CONDITIONS OF NON INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSEE.

Links available on the Site will allow you to link to Websites not maintained or controlled by TÉLÉBEC, LIMITED PARTNERSHIP, including sites of TÉLÉBEC, LIMITED PARTNERSHIP's subsidiaries. TÉLÉBEC, LIMITED PARTNERSHIP provides these links for your convenience, and is not responsible for the contents of any linked site. TÉLÉBEC, LIMITED PARTNERSHIP uses reasonable efforts to ensure the accuracy of its Content on the Site, but cannot and does not warrant the accuracy, completeness, non-infringement, merchantability or fitness for a particular purpose of any information available through these links, and makes no representation or endorsement whatsoever about any other Website which you may access through the Site. It is your responsibility to ensure that any Website you choose to use is free of potentially destructive items such as viruses.

IN NO EVENT WILL TÉLÉBEC, LIMITED PARTNERSHIP BE LIABLE FOR ANY DAMAGES WHATSOEVER, INCLUDING SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SITE OR THE CONTENT AVAILABLE OR REFERRED TO ON THIS SITE, OR ANY OTHER SITE YOU MAY ACCESS THROUGH THIS SITE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

3. Use of the site

You may not post, upload, publish, reproduce, transmit or otherwise distribute information or other material on this Site:

  1. constituting or encouraging conduct that would constitute a criminal offence or give rise to civil liability;
  2. which is protected by copyright, or other intellectual property right, or derivative works thereof, without obtaining permission of the copyright holder; or
  3. otherwise use this Site in a manner which is contrary to law or Netiquette, or which would adversely impact use of the Site or the Internet by other users, including the posting or transmitting of information or software containing viruses or other disruptive components.

4. Copyright

All Content published on or otherwise accessible through this Site is protected by copyright. The Content, and the copyright in the Content, are owned or controlled by TÉLÉBEC, LIMITED PARTNERSHIP or its content suppliers. You may only use or reproduce the information in the Content for your own personal, non-commercial or educational use. The Content may not be otherwise used, reproduced, broadcast, published or retransmitted without the prior written permission of the copyright holder. You must abide by all copyright notices, information and restrictions contained in any Content on or accessed through the Site, and maintain such notices in the Content.

5. Trademarks

The TÉLÉBEC logo, is a trademark of TÉLÉBEC, LIMITED PARTNERSHIP, which may be registered in Canada and other countries. Other TÉLÉBEC product or service names or logos referenced in the Site are trademarks or registered trademarks of TÉLÉBEC, LIMITED PARTNERSHIP or its subsidiaries. All other products, services and company names mentioned in the Site may be trademarks of their respective owners.

For a current list of the trademarks and tradenames of TÉLÉBEC, LIMITED PARTNERSHIP and its related companies used on the Site, as well as trademarks and tradenames licensed to TÉLÉBEC, LIMITED PARTNERSHIP or its related companies by third parties, refer to the Trademark List. The absence of a product or service name or logo from this list does not constitute a waiver of the trademark or other intellectual property rights of TÉLÉBEC, SOCIÉTÉ EN COMMANDITE or its related companies concerning that name or logo.

You may not use any trademark displayed on the Site without the written permission of TÉLÉBEC, LIMITED PARTNERSHIP or the relevant owner of the trademark.

6. Indemnity

You agree to defend, indemnify and hold TÉLÉBEC, LIMITED PARTNERSHIP and its subsidiaries harmless from any and all liabilities, costs and expenses, including reasonable attorneys' fees, related to any violation of these Terms and Conditions by you or users of your account, or in connection with the use of this Site or the placement or transmission of any information or other materials on this Site by you or users of your account.

7. Territory

The TÉLÉBEC site originates from the province of Québec, Canada. TÉLÉBEC, LIMITED PARTNERSHIP's products and services are offered in TÉLÉBEC, LIMITED PARTNERSHIP's operating territory. Some products and services referred to on the Site may not be available in all parts of TÉLÉBEC, LIMITED PARTNERSHIP's territory. Consult your TÉLÉBEC, LIMITED PARTNERSHIP business office, listed in your local telephone directory, for information regarding the products and services which may be available to you in your area.

8. Changes

TÉLÉBEC, LIMITED PARTNERSHIP reserves the right to change or remove any Content from the Site, in whole or in part, at its sole discretion, at any time, without notice.

9. Miscellaneous

These Terms and Conditions, including the TÉLÉBEC, LIMITED PARTNERSHIP Privacy and Security Policy and other documents referenced herein, constitute the entire agreement between TÉLÉBEC, LIMITED PARTNERSHIP and you with respect to your use of this Site. TÉLÉBEC, LIMITED PARTNERSHIP's failure to insist upon or enforce strict performance of any provision of this Agreement shall not be construed as a waiver of any provision or right. If any of the Terms and Conditions is determined to be void, invalid or otherwise unenforceable by a court of competent jurisdiction, such determination shall not affect the remaining provisions hereof. This Agreement shall be governed by and construed in accordance with the laws of the province of Québec and the federal laws of Canada applicable therein.

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Security

The security of your Web transactions is crucial. You may rest assured that TÉLÉBEC, LIMITED PARTNERSHIP has taken all the reasonable precautions possible to ensure that you can transact business on the telebec.com site with complete peace of mind.

Of course, on the Internet, transactions must be secure from end to end. Thus, here are a few important points to take into account before you send confidential information over the Internet.

1. Security seal

Always make sure you are in a secure area when entering confidential information. If you do not see the seal of confidentiality, or if the seal is broken, the security of your Internet transaction cannot be guaranteed and could be intercepted by a third party.

2. Transaction confidentiality

As a precaution, all transactions conducted in the secure area of telebec.com are encrypted during their transfer between our website servers and your PC. Special note: this service is only available with the most recent versions of Netscape and Microsoft Explorer, which support the 128-bits SSL security protocol.

3. How do I quit telebec.com ?

It is preferable to end a session on telebec.com by clicking on "Quit session" on the screen. This is the safest method of exiting.

4. Clean out cache memory

The cache memory stores files in use locally, significantly improving browser performance.

While the cookies used on the Télébec Web site are not stored on your hard drive and are used only to maintain variable data during your browser session, to protect the confidentiality of your information, we recommend that you clean out your cache memory after each session on telebec.com. This is especially important if the workstation you use for online transactions is shared by other users.

5. A secret code: Your PIN

The PIN (or password) is the simplest and most efficient way of controlling access to your confidential information. Proper management will maximize your security.

When you visit telebec.com for the first time and you switch to "online order" mode or access confidential information about your account, a secure authentication process will be activated and you will be prompted to enter your telephone number, your five-digit access code (which appears on your phone bill), and your personal identification number (PIN). The PIN is, in actual fact, a password.

We suggest that you choose a password that will be easy to remember. It must be comprised of six to eight digits. However, do not choose a password based on your personal information; it will make it too easy for scam artists to guess. Especially, do not use any part of your five-digit access code, which is easily found on your bill.

Some advice: Do not tell anyone your password. Do not store it on your computer. Do not write it down anywhere, but if you must, keep the paper in a safe place. Finally, for maximum security, you should change your password at least once a month. To do this, simply access the "My PIN".

6. Consumer Responsibility

TÉLÉBEC, LIMITED PARTNERSHIP follows rigorous and very strict security standards. Every reasonable precaution possible has been taken to protect the confidentiality of all information transmitted during transactions on telebec.com. Nevertheless, the consumer must also take necessary measures to maintain a high level of security.

It is therefore important that you ensure that your browser does not allow any security breaches, by updating your system regularly. In this regard, we recommend that you install the updates periodically recommended by your Web browser to maintain a high level of security.

TÉLÉBEC, LIMITED PARTNERSHIP takes all confidentiality issues very seriously. This aspect is of the highest importance to us. For more information about the confidentiality or privacy of personal information, see the section on "Personal Information and Privacy".

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Regulatory Information

Some services from Télébec are regulated by the Canadian Radio-television and Telecommunications Commission (CRTC).

The tabs below give you quick access to current Canadian Radio-television and Telecommunications Commission (CRTC) hearings as well as telecom and broadcast applications involving the products and services offered by Télébec.

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Personal Information and Privacy

Telebec is an affiliate of Bell Canada and therefore is subject to Bell Canada's Privacy Policy.

Our Privacy Policy also applies to the following companies and brands: Bell Aliant, Bell ExpressVu LP (Bell TV), Bell Media, Bell Mobility, Cablevision du Nord, DMTS, KMTS, NorthernTel, Ontera, Solo Mobile.

You can review our Privacy Policy here (Opens in New Window). You’ll find answers to some questions you may have here (Opens in New Window). You can also review Telebec's previous Privacy Policy here.

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